Weds: Is the CDO really the Chief Experience Officer? Register & earn a SILVER CDO Club membership!*|earn a SILVER CDO Club membership |*
The following is a paid promotional advertisement for Insight Partners.
Monday June 28, 2021
Who Owns the Customer Experience?
Find out on Wednesday June 30
And earn a FREE SILVER CDO Club 1-year membership!
On Wednesday June 30 we will explore how internal and external customers’ engagement is increasingly mediated through technology – which begs the question: Is the Chief Digital Officer now THE person who can truly own a superior differentiated experience?
Join us and a panel of seasoned Chief Digital Officers and Chief Experience Officers from Broadcom Inc., Cigna, Insight Partners, Johnson & Johnson, Microsoft and Société Générale as we answer the question – who owns the customer experience?
This is the first program on THE DATA REVOLUTION, a series of webinars from the CDO Club and Insight Partners, the leading global venture capital and private equity firm investing in enterprise-ready innovation. Join us, register below!
GREAT NEWS for folks who register, attend, and participate in our upcoming Insight Partners: The Data Revolution Series on “Is the Chief Digital Officer really the Chief Experience Officer?” on Wednesday June 30, 2021 – at 11AMET.
REGISTER and get a complimentary, 1-year SILVER CDO Club Membership = $495 value!
Just two simple steps to earn your complimentary CDO Club membership:
1. Register for the webinar. Register here. 2. Attend the full 1-hour webinar Wednesday June 30 from 11am-noonET.
After the event is over and we confirm your attendance, you will receive an email with how to access your free CDO Club Memberships.
Get more information about the webinar below. Look forward to having you there!
Here is What You Will Learn:
Who owns customer experience at each organization.
Who should be responsible for customer experience.
The biggest hurdles that enterprise-wide transformations face when improving customer experience, and how to overcome these hurdles.
How AI or other technologies play a role in helping to differentiate the customer experience and what tools, services, or technology vendors have provided the most value to the efforts, especially over the last 18 months.
Who are the hardest stakeholders to get on on board when trying to improve customer experience, and how to be successful in overcoming these objections.
Approaches to data strategy, data management, and governance to improve customer experience.
Technologies being used in organizations today that were not being used 18 months ago that have resulted in improvements in customer experience, or gains in productivity, innovation, customer service/engagement, and/or revenues.
How the Cigna digital team is creating simplicity, savings, and maintaining satisfaction for Cigna customers, clients, and providers – especially during the pandemic.
How the Johnson & Johnson team uses data and analytics as the foundation for J&J’s digital transformation and superior customer experience.
How the Société Générale team balances the need for rapid client-centric innovation with ‘slowing down’ to mitigate risk and ensure that proper guidelines for governance, privacy, and security are followed.
Confirmed speakers:
Register for all THE DATA REVOLUTION events
from Insight Partners below:
THE DATA REVOLUTION is here!
After years of collecting data, enterprises are now focusing on making sense of it – forcing organizations to develop data-driven processes, policies and teams more rapidly than ever before.
Brought to you byInsight Partners, THE DATA REVOLUTION series brings together Chief Digital, Data, Analytics, Experience, and Technology Officers who are leading this revolution within their organizations.
Together we will dispel the myths, uncover the truths, and provide actionable insights to help you build a data-driven company. Join us, register for all events below:
The CDO Club is the world’s first, largest, and most powerful community of C-suite digital, data, analytics, and cyber-security leaders. Our members receive access to advisory services, breaking news, original research, career development support, networking opportunities, and inspirational events such as the CDO Summit. Our high-impact services are designed to help CDOs improve their capabilities, strengthen their professional networks, openly share insights and strategies, and collaboratively identify the tools essential to help them succeed in navigating today’s rapidly evolving, highly competitive and complex online environment. Visit the website.
About the CDO Summit:
The CDO Summit addresses the challenges and opportunities arising from AI, big data, the cloud, digital disruption, and social and mobile media. Our gatherings include the best data/digital strategists and practitioners on earth, in intimate, collegial, and supportive environments designed to encourage networking, learning, and knowledge-sharing. If you are tasked with mastering the strategies and tactics to achieve and surpass your data/digital business objectives, be sure to secure your seat at a CDO Summit today. Visit the website.
Contact Information:
We’d love to hear from you. Email us at info@CDOSummit.comor call +1 516 488-1143.
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